An AI agent is a language model that can take actions: open a website, fill in a form, send an email or book an appointment. That makes it more useful than a chatbot and also easier to misuse.
Where they help
Agents work best on repetitive, low-risk tasks with clear success criteria, such as collecting information from several pages or drafting replies you review before sending.
Keep a person in the loop
Anything involving money, contracts or personal data should require your confirmation. Give agents the fewest permissions they need and review what they did, not just what they reported.
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